January 04, 2010 Insurers are using relationship analytics to identify and confront factors affecting customer satisfaction while forging solutions, which may include changes in personnel, processes, and vendors.... December 07, 2009 The title “business analyst” has been misappropriated by IT and needs to be returned to the business side. Who would have thought that a simple misnomer would have such far-reaching consequences? ... October 19, 2009 Analytics ensure that adjusters are devoting their time to claims where they have an opportunity to impact the settlement. This means that the leadership team can redirect their attention to monitoring trends and impacting results. ... August 10, 2009 Automation is becoming an operational necessity, as customers expect hassle-free service. Embracing data analytics and self-service options can help insurers realize breakthrough efficiencies while enhancing customer service.... |